Shipping policy

At RUZGAR ALAZ IMITATION JEWELLERY TRADING L.L.C, we are committed to ensuring that your shopping experience is smooth, reliable, and enjoyable. Please read our shipping policy carefully to understand how we deliver your orders.

Processing Time

• All orders are processed within 1-2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Within the UAE

• We offer fast delivery across the UAE.

• Orders within Dubai are typically delivered within 24–48 hours.

• Deliveries to other Emirates usually take 2–4 business days.

International Shipping

• We proudly ship worldwide.

• International orders may take 5–12 business days depending on the destination and customs clearance procedures.

• Any customs duties, taxes, or additional charges are the responsibility of the customer.

Shipping Fees

• Standard Shipping Fee is 25 AED across the UAE.

• Free shipping is available for all UAE orders above 100 AED.

• Standard shipping charges will apply to orders below this amount.

• International shipping costs are calculated at checkout based on the destination.

Order Tracking

• Once your order has been shipped, you will receive an email or SMS with a tracking number so you can monitor your delivery.

Delivery Issues

• If your package is delayed, lost, or damaged in transit, please contact us at info@ruzgaralaz.com. We will work with the courier to resolve the issue as quickly as possible.